Frequently Asked Questions

Ordering:

Can I place an order without creating an account?

WDL Systems requires you create an account prior to placing an order.

The item I want is Backordered, so why did you charge my card?

When you place an order using our ecommerce site, your card is authorized for the amount of the order. Funds are drafted from your account only when the order ships.

Why did I receive an email that my order has been canceled?

If you receive an email that your order has been canceled immediately after placing the order, WDL's payment processor halted the order for your protection. Please verify your billing address matches your credit card's billing address and try again.

Do you offer quantity discounts?

Yes, click on "Quantity Discounts Available" below the price on any item page to see the pricing schedule.

Do you offer education discounts?

WDL Systems offers educational discounts on select products for qualifying organizations. Please contact sales@wdlsystems.com for further information.

Can I use my shipping account when I order?

Please send an email to sales@wdlsystems.com immediately after placing your order. Include order number, shipping instructions, and shipping account number. A WDL sales rep will revise your order and confirm.

Can I place an order with terms on the WDL Systems website?

If your account has been granted Net 30 terms, you may select Invoice as a payment method. Please download and complete a credit application if you do not already have terms.

Technical Support:

What version of the NVIDIA JetPack SDK do Connect Tech Jetson carrier boards support? 

Connect Tech’s CTI-L4T Board Support Package adds support for Connect Tech NVIDIA® Jetson™ solutions to Linux4Tegra. It includes any extra files required to use all the features of the products. Connect Tech maintains a full list of Board Support Package release notes on their website. You can also subscribe to receive automatic notifications of updates to the Board Support Package. Visit https://connecttech.com/resource-center/l4t-board-support-packages/ to view the complete list by Jetson module and to join the mailing list.

What Connect Tech carrier boards are available for NVIDIA Jetson Orin products?

NVIDIA Jetson AGX Orin:
Connect Tech Forge
Connect Tech Rogue for AGX Orin
(Connect Tech also offers Anvil, a system featuring the AGX Orin module)

NVIDIA Jetson Orin NX
Connect Tech Photon
Connect Tech Boson

The USB 3.0 port on my Connect Tech Orbitty carrier board does not work.

You must install the CTI-L4T BSP. For this and all other questions related to the Connect Tech carrier boards for NVIDIA Jetson, visit http://connecttech.com/support/resource-center/nvidia-jetson-tx2-tx1-product-support/

How do I install Linux on my DMP eBox?

Linux support and installation guides for the DMP eBox are available here: http://www.compactpc.com.tw/support.aspx?mode=3&id=63

How do I request technical support?

To request technical support, please create a new Support Case from your WDL Systems Account page.

Conflict Minerals Statement:

Click Here to Download WDL Systems Conflict Minerals Statement (PDF)